Payment Methods
Payment for paid courses on Sofista.com is accepted in Euros (€) and US Dollars ($).
Payment in Installments
If you’re unsure whether a course or webinar is right for you, you have the option to pay in installments per lesson.
- By default, the cart displays the full course price.
- To adjust the number of lessons you wish to pay for, update the “Number of Classes” column.
- The system will automatically recalculate the payment amount using the formula:
Total Course Price ÷ Total Number of Classes × Selected Number of Classes
This allows you to pay only for a portion of the course and continue as needed.
Security Guarantees
Online payments on Sofista.com are securely processed through a partner payment system/bank that complies with the PCI DSS security standard for handling bank card data.
How Your Payment is Secured:
- SSL Encryption – All payment information is securely transmitted to the payment gateway using SSL encryption technology.
- Secure Banking Networks – Transactions are processed through closed banking networks with the highest level of reliability.
- No Card Data Storage – The payment system/bank does not share your card details with CoursePlanet or any third parties.
- 3D Secure Protocol – For additional security, transactions may require cardholder authentication using 3D Secure technology.
Your financial information remains protected throughout the entire payment process.
Refund Policy
- You can request a refund within 30 days of purchasing a course. To initiate a refund, please contact us at support@sofista.com and provide the following details:
- Your Nickname on CoursePlanet
- Course Name
- Percentage of Material Completed
- Date of Purchase
- Reason for Request – Please let us know why the course did not meet your expectations. Your feedback helps us improve our courses.
- Refund Conditions
- Refunds are considered based on the amount of course material completed. If the course has been fully completed or a significant portion has been accessed, a refund cannot be issued.
- If there is suspicion of a User Agreement violation, the platform reserves the right to deny the refund request and request additional documentation, including:
- A written refund request with a signature.
- A printed payment receipt.
- A copy of the user’s passport.
In such cases, documents must be sent to our postal address, and the refund request may take up to 3 months to process after receiving the required paperwork.
Return Methods and Terms
- Sofista will process the refund payment within 10 working days from the date of the refund request (Application Date).
- Refund Payment Details:
- The refund amount will be transferred to the original payment method used for the course purchase.
- If a refund cannot be processed using the original payment details, the Payer must notify us in advance.
- The notification should be sent via email to support@sofista.com no later than the Application Date and should include alternative bank details for processing the refund.